Each and every one of us serves customers, whether we realise it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay-checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.

The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. You will be provided with a strong skill set including in-person and over-the-phone techniques, dealing with difficult customers, and generating return business.